Welcome to Shoe Promotion Store’s FAQ page! We’re here to help you with any questions you might have about our stylish footwear, delivery options, payment methods, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of shoes do you offer?
We specialize in fashionable and comfortable footwear for the whole family! Our collections include:
- Women’s shoes (elegant slip-ons, Wendy collection)
- Men’s footwear (including rugged Wally boots)
- Kids’ shoes (Big Kids, Little Kids)
- Versatile options like sandals, sneakers, and dress-casual shoes
Are your shoes true to size?
Yes! We carefully size all our footwear to ensure accurate fit. Each product page includes detailed sizing charts to help you select the perfect size. If you’re between sizes or have specific fit concerns, we recommend sizing up for comfort.
Do you offer wide-width options?
Currently, we offer standard width options for most styles. Some of our men’s boots and women’s slip-ons naturally accommodate wider feet due to their flexible designs. Check individual product descriptions for specific fit information.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save your shipping information, and receive exclusive promotions.
Can I modify or cancel my order after placing it?
We process orders quickly to get your shoes to you as fast as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t receive the email within 10 minutes, please check your spam folder.
Payment Options
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full credit card information on our servers.
Do you offer installment payment options?
Currently, we don’t offer installment plans directly through our store. However, you may be able to use PayPal’s “Pay in 4” option if available in your region.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your address.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arrives in 10-15 business days after dispatch
- Free Shipping: Via EMS on orders over $50, arrives in 15-25 business days after dispatch
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Click the tracking link in your email or enter the number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
What if my package is lost or delayed?
While most deliveries arrive on time, occasional delays can happen. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact us at [email protected] with your order number, and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, in their original condition with all tags attached, and in the original packaging. We’ll issue a refund to your original payment method once we receive and inspect the returned items.
How do I initiate a return?
Email us at [email protected] with your order number and the items you wish to return. We’ll provide a return authorization and instructions. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error.
Do you offer exchanges?
Yes! If you need a different size or color, please initiate a return for the original item and place a new order for the item you want. This ensures you get your preferred item as quickly as possible.
What if my shoes arrive damaged or defective?
We’re so sorry if this happens! Please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a free return and send you a replacement at no additional cost, or issue a full refund if preferred.
Still Have Questions?
Our friendly customer service team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.
Happy stepping from the Shoe Promotion Store team!