At Shoe Promotion Store, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for unworn, undamaged merchandise in its original packaging with all tags attached. Please note:

  • Returns must be initiated within 15 days of delivery
  • Items must be in resalable condition
  • Original proof of purchase is required
Important Note: For hygiene reasons, we cannot accept returns or exchanges on sandals and slip-on shoes that have been worn or tried on without protective socks. These items must be returned in their original, unworn condition.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our return center at:
    Shoe Promotion Store Returns
    2562 Williams Lane
    Wichita, US 67226
  5. Track Your Package: We recommend using a trackable shipping service as you’re responsible for the return until it reaches us.

Return/Exchange Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoe Promotion Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of the item(s): – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify the replacement item: – Preferred replacement product: – Size: – Color: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund has been processed

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping fees apply for the new item unless the exchange is due to our error
  • If the replacement item is more expensive, you’ll need to pay the difference
  • If it’s less expensive, we’ll refund the difference

International Returns

For customers outside the United States:

  • You’re responsible for any customs fees or return shipping costs
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in US dollars and may be subject to exchange rate fluctuations

Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

  • Worn or damaged sandals (from our Sandals category)
  • Worn or damaged slip-on shoes (from our Slip-on-shoes category)
  • Items without original packaging or tags
  • Personalized or custom-made products

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free replacement or full refund

For any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

Last Updated: [Insert Date]