Shipping Policy

At Shoe Promotion Store, we’re committed to providing quality footwear for the whole family with convenient shipping options and a hassle-free return process. Below you’ll find all the details about our shipping methods, delivery times, and return procedures.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) with two convenient shipping options:

Returns & Exchanges

We want you to love your shoes as much as we do! If you’re not completely satisfied, you may return most items within 15 days of delivery.

Our Return Policy

• Returns must be initiated within 15 days of delivery
• Items must be unworn, undamaged, and in original packaging with all tags attached
• Original proof of purchase is required
• Shipping fees are non-refundable unless the return is due to our error

Important Note: For hygiene reasons, we cannot accept returns or exchanges on sandals and slip-on shoes that have been worn or tried on without protective socks. These items must be returned in their original, unworn condition.

How to Return or Exchange an Item

1. Contact Us: Email our customer service team at [email protected] with your return/exchange request using the template below.
2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
4. Ship Your Return: Send the package to our return center:
   Shoe Promotion Store Returns
   2562 Williams Lane
   Wichita, US 67226
5. Track Your Package: We recommend using a trackable shipping service as you’re responsible for the return until it reaches us.

Refund Process

Once we receive and inspect your returned items:

• Refunds will be processed within 3-5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error
• You’ll receive an email confirmation when your refund has been processed

Exchange Process

• We’ll ship your replacement item once we receive and process your return
• Standard shipping fees apply for the new item unless the exchange is due to our error
• If the replacement item is more expensive, you’ll need to pay the difference
• If it’s less expensive, we’ll refund the difference

International Returns

For customers outside the United States:

• You’re responsible for any customs fees or return shipping costs
• Please mark the package as “Returned Goods” to avoid additional customs charges
• Refunds will be issued in US dollars and may be subject to exchange rate fluctuations

Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

• Worn or damaged sandals (from our Sandals category)
• Worn or damaged slip-on shoes (from our Slip-on-shoes category)
• Items without original packaging or tags
• Personalized or custom-made products

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a free replacement or full refund

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

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